Cancellation and Returns Policy
Dear Customers,
You may have been familiar with Teekampagne for many years. Everything has
remained the same: we provide an all-encompassing guarantee for our product, and
we always act in the interest of our valued customers. Should you experience any
problem with your order or delivery - we will provide an easy and unbureaucratic solution.
However, federal regulation compels us to a certain amount of bureaucracy, and we
are obliged by law to refer you to the following text.
CANCELLATION POLICY:
Right of Cancellation:
You may withdraw your contractual acceptance in writing (e.g. by letter, fax or e-mail) within 14 days without stating grounds, or - if the item is placed at your disposal prior to the expiry of this period - by returning the item. The period shall commence upon receiving this notification, however, not prior to the delivery of the goods to the consignee (in the case of recurring delivery of similar goods, not prior to the delivery of the first part delivery), nor before the fulfilment of our duties to provide information in accordance with Article 246 § 2 in conjunction with § 1 (1) and (2) EGBGB (Introductory Law to the German Civil Code) as well as our duties in accordance with § 312e (1), sentence 1 BGB in conjunction with § 246 (3) EGBGB. In order to meet the deadline it is sufficient to send the notice of withdrawal or return the purchase in time.
The address for notes of cancellation and returns is:
Projektwerkstatt GmbH
Managing Director: Thomas Räuchle
Pasteurstr. 6-7
14482 Potsdam
Germany
Fax: +49 (0)331 7474717
Email: info@teekampagne.de
Consequences of Cancellation:
In the event of an effective cancellation, the mutually received services must be returned and where applicable any benefits received (e.g. from interest) are to be released. If you are unable to return the gooda or are only able to return parts of it or return it in a deteriorated condition, you may be under obligation to pay compensation to this extent. This shall not apply if the deterioration of the goods is exclusively attributable to their examination - as would have been possible for you in a shop. However, you are not liable for deterioration due to intended use of the good.
Goods that can be sent as a parcel post shall be returned to us at our risk. You must bear the costs of returning if the delivered goods if they comply with those ordered and if the price of the goods to be returned does not exceed EUR 40 or where - in the event of more expensive goods - no consideration or a contractually agreed partial payment has been rendered at the time of cancellation. Otherwise the return consignment will be free of charge for you. Goods that cannot be returned as by parcel post shall be collected. Obligations to refund payments must be met within 30 days. The deadline shall commence for you on the date you sent the notice of withdrawal or return the goods, for us it will start with the receipt.
END OF CANCELLATION POLICY
You may have been familiar with Teekampagne for many years. Everything has
remained the same: we provide an all-encompassing guarantee for our product, and
we always act in the interest of our valued customers. Should you experience any
problem with your order or delivery - we will provide an easy and unbureaucratic solution.
However, federal regulation compels us to a certain amount of bureaucracy, and we
are obliged by law to refer you to the following text.
CANCELLATION POLICY:
Right of Cancellation:
You may withdraw your contractual acceptance in writing (e.g. by letter, fax or e-mail) within 14 days without stating grounds, or - if the item is placed at your disposal prior to the expiry of this period - by returning the item. The period shall commence upon receiving this notification, however, not prior to the delivery of the goods to the consignee (in the case of recurring delivery of similar goods, not prior to the delivery of the first part delivery), nor before the fulfilment of our duties to provide information in accordance with Article 246 § 2 in conjunction with § 1 (1) and (2) EGBGB (Introductory Law to the German Civil Code) as well as our duties in accordance with § 312e (1), sentence 1 BGB in conjunction with § 246 (3) EGBGB. In order to meet the deadline it is sufficient to send the notice of withdrawal or return the purchase in time.
The address for notes of cancellation and returns is:
Projektwerkstatt GmbH
Managing Director: Thomas Räuchle
Pasteurstr. 6-7
14482 Potsdam
Germany
Fax: +49 (0)331 7474717
Email: info@teekampagne.de
Consequences of Cancellation:
In the event of an effective cancellation, the mutually received services must be returned and where applicable any benefits received (e.g. from interest) are to be released. If you are unable to return the gooda or are only able to return parts of it or return it in a deteriorated condition, you may be under obligation to pay compensation to this extent. This shall not apply if the deterioration of the goods is exclusively attributable to their examination - as would have been possible for you in a shop. However, you are not liable for deterioration due to intended use of the good.
Goods that can be sent as a parcel post shall be returned to us at our risk. You must bear the costs of returning if the delivered goods if they comply with those ordered and if the price of the goods to be returned does not exceed EUR 40 or where - in the event of more expensive goods - no consideration or a contractually agreed partial payment has been rendered at the time of cancellation. Otherwise the return consignment will be free of charge for you. Goods that cannot be returned as by parcel post shall be collected. Obligations to refund payments must be met within 30 days. The deadline shall commence for you on the date you sent the notice of withdrawal or return the goods, for us it will start with the receipt.
END OF CANCELLATION POLICY